No tickets shall be refunded unless the headliner cancels their performance. Cancellation of support acts will not cause for a refund. For no other reason will ticket buyers be issued a refund. Tickets may, however, be transferred to another name for pickup at will-call. Please email us at email@example.com to request a will-call change. Please include the confirmation number for the order, identifying information for the event and for both the names that were on the will-call, and that you’d like to change the tickets to.